- All returns must be postmarked within fifteen (15) days of receiving the product to the address below, If 15 days have gone by, unfortunately we can’t offer you a refund or exchange. ;
- Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
- Bodysuits, lingerie, swimwear, underwear, DIY supplies, custom dress, beauty, and accessories (except scarves, bags, and mermaid blankets).
Brand Name: YRUOSLE
Neckline: Square Collar
Sleeve Style: Regular
Style: Office Lady
Dresses Length: Above Knee, Mini
Age: Ages 18-35 Years Old
Profile Type: A
Model Number: K2231
Closure Type: Pullover
Sleeve Length(cm): Short
Release Date: Summer 2022
Material Composition: Synthetic fiber
Pattern Type: Solid
Fabric Type: polyester
These Return Poicy are effective from Jun 01, 2020
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
Please see below for more information on our return policy.
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without a prior return authorization.
Therefore if you need to return your order for some reason, please contact our Customer Support Team first to confirm.
Once you are authorized to return the item(s), please follow all of the instructions provided.
Please note the following product return requirements:
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after receiving day.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, at least seven (7) days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to our address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For defective or damaged products, please contact us at the customer service number or e-mail address below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
This Shipping Policy is effective from Jun 1st, 2020
How much is shipping?
FREE SHIPPING ON ORDERS OVER $35 (7-15Days)
STANDARD SHIPPING $4.99 (7-15Days)
DHL $39.99 (3-7Days)
The good news is, we provide Free Shipping on most orders in our store. You can check the specific countries that support free shipping in the options at the top of the page. In addition, we also provide some faster logistics methods, but these commercial express costs may need to be borne by you if you choose this method.
|Region||Delivery Type||Shipping Option||Price|
|United States (Except Puerto Rico), lsraa, Belarus,Ukraine,Canada,Norway,Turkey, Australia,Switzerland,Serbia,New Zealand,Morocco,Azerbaijan,United Kingdom||Free Shipping(7-15Days)||$35.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$39.99|
|Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, LaMa, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia,Spain , Sweden||Free Shipping(7-15Days)||$35.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$39.99|
|Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Thailand, Vietnam, India, Russia, Myanmar (Burma), Bangladesh, South Korea,
|Free Shipping(10-30Days)||$25.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$27.99|
|Mexico, Brazil, Saudi Arabia, Faroe Islands, Colombia, Algeria, Dominican Republic, Jordan, Argentina, Venezuela, Iraq, Egypt, Oman, United Arab Emirates, Yemen, Tunisia, United States (Puerto Rico), South Africa,
Pakistan, PeJ. Costa Rica, Kenya, Kuwait, NigP.ria, LP.b.anon, Ka7akhstan, Tam·ania, Qatar, Uzbekistan, Ghana,Uganda
|Free Shipping(10-30Days)||$30.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$57.99|
|Rest of the world||Standard Shipping(10-30Days)a||-||$19.99|
|Expedited(3-7 Days)DHL etc.||-||$69.99|
How long will the order take to arrive?
Due to high demand, deliveries are currently taking around 7-15 business days. We apologize for any inconvenience.
Arriving Time = Processing Time + Shipping time
After the payment is received, Order arriving time needs 6-15Business Days .Email will be sent to you if any update of your order and require your timely reply .So pls make sure the email address you provide when placing the order is effective .
Please note that after you paid , the order will go through the following two stages :
Order Processing (1-3 Working Days )
Third-party Express Shipping (3-12 Days Except HOLIDAYS)
Expedited Express DHL (3-7Days)
1. Customized products usually takes 7-15 days order processing time.
2. During the peak season demand, air freight demand surges,all parcel need to wait for the available flight
The Final delivery time depends on the Customs clearance speed in your local.
How long will you ship after I place the order?
Orders are typically processed within 72 hours from one of our regional fulfillment centers. However, orders placed on a weekend day(Saturday&Sunday) will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.
If you order before 4 pm Local Time, we will ship your items within 48 hours. If you order after 4 pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and we will ship them within 72 hours.
Who will you ship my order?
Proper ships via EUB && USPS globally, or some other shipping methods that are more suitable for you. We update our production and shipping timelines if we expect any delays during periods of heavy demand.
We also offer express shipping for an additional fee.
Why hasn't my shipping information been updated?
Sometimes it takes some time to update the information.
When your order has been taken by shipping agent. All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.
If the parcel is in transit or under clearing customs, The information will not be updated until it reaches next shipping station.
Sometimes the shipping company may not update the package information in time.
We will try to update that info for you or please feel free to contact us to ask for help.
Can I get shipping updates?
Your estimated delivery date includes processing time and delivery time. You'll receive email alerts from us with the status of your order, pay attention to the Inbox after ordering in 48 hours. If you have not received the email, please check the trash first; if you have been confirmed that you have not received it, please contact us by email at email@example.com or submit the form with your order information.
Last But Not Least
Import Taxes: Please be aware that international orders may attract an additional cost for import taxes upon receipt. We'll try our best to afford these costs no need to trouble you to pay.
We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.
If you still have any questions concerning our shipping information, please contact us at: